Terms of use

Welcome to the Service Delivery in Government space. Before you begin using the service you must agree to these Terms of Use.

Service Delivery in Government is managed by the Department of Social Services Library.

Your use of Service Delivery in Government is deemed to be your acceptance of these Terms of Use. Please read them carefully.

Lawful Purposes

You agree to use Service Delivery in Government only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, Service Delivery in Government by any third party. This includes conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or disruption to Service Delivery in Government .

You must not post or transmit via Service Delivery in Government any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would contravene any law.


Your use of Service Delivery in Government does not:

  • affect or reduce any obligation owed to You by any Agency;
  • reduce any obligation You owe to any Agency.

Service Delivery in Government is not a substitute for independent professional advice and you should obtain any appropriate professional advice relevant to your particular circumstances.

Content and Comments

Comments on Service Delivery in Government are provided by, and are the responsibility of, the person or people who made such postings. We do not endorse, support, or guarantee the truthfulness, accuracy, or reliability of any of the comments posted on Service Delivery in Government or endorse any of the opinions expressed.

With the exception of the Commonwealth Coat of Arms and where otherwise noted, material presented on Service Delivery in Government is provided under a Creative Commons Attribution 3.0 Australia licence.

Links to external websites

Service Delivery in Government contains links to other websites that are external to the Department of Social Services.Department of Social Services library staff take reasonable care in linking to web sites but have no direct control over the content of the linked sites, the changes that may occur to the content on those sites, or the availability of those websites.

It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external web sites.

Links to external web sites do not constitute an endorsement or a recommendation of any material on those sites or of any third party products or services offered by, from or through those sites. Users of links provided by this web site are responsible for being aware of which organisation is hosting the web site they visit.

We make no representation that the material on any linked websites does not infringe the intellectual property rights or any other rights of any person. We do not authorise the reproduction of such material.


The development and management of Service Delivery in Government is coordinated by the Department of Social Services  Library.

The Department of Social Services is responsible for the security of information while it is collected by, stored on or passing through the govspace (govspace.gov.au) system.

We strive to protect comments and information you provide on Service Delivery in Government. We will use all reasonable endeavours to ensure that your comments and information are not compromised. However, we cannot guarantee that no Harmful Code will enter Service Delivery in Government. You should be aware of the risks associated with using websites.

We recommend that you use appropriate and up-to-date firewall and anti-virus software to protect your computer systems.


For more information about how we protect your privacy and personal information, please see our Privacy Statement.

In order to participate in, and contribute to, Service Delivery in Government you will be required to provide a name and and email address.

We will only use and disclose your personal information to a person, body or other Agency:

  • to provide you with a service that you have requested;
  • as authorised by law, for example, if a law enforcement authority or court order lawfully directs us to disclose the information of a user.

For more information please see our Privacy Statement.


These Terms of Use are governed by the laws of the Australian Capital Territory, Australia and you agree to submit to the exclusive jurisdiction of the courts of the Australian Capital Territory.

If any of these Terms of Use are held to be invalid, unenforceable or illegal for any reason, the remaining Terms of Use will continue in full force.

These Terms of Use do not negate any Terms or Conditions that apply to your use of any other government website.

We may revise these Terms and Conditions from time to time.

Please contact us if you have any questions, problems or feedback regarding our Service Delivery in Government space.


Harmful Code – Any form of harmful surreptitious code or other contaminants, including viruses, bugs, trojan horses, spyware or adware.

You and Your means the user of govspace.gov.au and Service Delivery in Government.

Our, Us and We means the Commonwealth of Australia represented by the Department of Social Services Library Services Section.