Service Delivery in Government is presented by the Department of Social Services Library  for the purpose of sharing information related to service delivery.

The Department of Social Services Library selects the information available on Service Delivery in Government and updates the information regularly.

However, the Australian Government does not guarantee, and accepts no legal liability whatsoever arising from, or connected to, the accuracy, reliability, currency or completeness of any material contained on Service Delivery in Government or on any linked site.

The Australian Government recommends that users exercise their own skill and care with respect to this use of Service Delivery in Government and that users carefully evaluate the accuracy, currency, completeness and relevance of the material on the web site for their purposes.

Service Delivery in Government is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their particular circumstances.

The material on Service Delivery in Government may include the views or recommendations of third parties, which do not necessarily reflect the views of the Commonwealth, or indicate its commitment to a particular course of action.

Links to external web sites

Service Delivery in Government contains links to web sites that are external to the Department of Social Services. Department of Social Services staff take reasonable care in linking to web sites but have no direct control over the content of the linked sites, or the changes that may occur to the content on those sites.

It is the responsibility of the users to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.

Links to external websites do not constitute an endorsement or a recommendation of any material on those sites or of any third party products or services offered by, from or through those sites. Users of links provided by Service Delivery in Government are responsible for being aware of which organisation is hosting the web site they visit.

Intellectual Property

The user of the link is responsible for the downloading of any linked material and/or any fees or charges incurred by the downloading of this material. Downloading and use of images and/or text without the permission of the copyright owner may breach Australian and international intellectual property and copyright laws.


Users should be aware that the World Wide Web is an insecure public network that gives rise to a potential risk that a user’s transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses, disabling codes, worms or other devices or defects.

The Australian Government accepts no liability for any interference with or damage to a user’s computer system, software or data occurring in connection with or relating to Service Delivery in Government or its use. Users are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this site is free of viruses or other contamination that may interfere with or damage the user’s computer system, software or data.