Search Service Delivery in Government
Service Delivery in GovernmentAboriginal and Torres Strait Islander people Australia Canada Case studies Children Customer experience Data Department of Human Services Digital divide Digital inclusion Disabilities Disability services Egovernment Employment Error and Fraud Evaluation Families Health Homelessness Housing Information and Communications Technology Information and Data Management Innovation Internet Law and Legislation Local government Mental health Mobile New South Wales New Zealand Open Government Privacy Public administration Public Sector Seniors Service delivery Social media Statistics Surveys United Kingdom United States Universal Credit Vulnerable welfare Youth
Tag Archives: Surveys
The report, Opportunity for all? technology and learning in low income families (PDF 650kb), presents the findings of a survey which examined inequalities of lower-income children and families in relation to Internet access and use of technology.
The Department of Work and Pensions (DWP) has released the report, DWP Claimant Service and Experience Survey 2014/15 (PDF 1.6MB). “The survey’s key objectives are: to capture claimants’ views and experiences of DWP’s service delivery from claimants fi(or their representatives) … Continue reading
The American Customer Satisfaction Survey (ACSI) 2015 report (PDF 890kb) has found that citizen satisfaction with government services has declined for the third consecutive year.
A report entitled, The path to customer-centric service : a candid survey of federal managers (PDF 2.8MB) presents the finding of a survey undertaken by the Government Business Council (GBC) and Deloitte.
The National Audit Office (NAO) has released the report, The digital skills gap in government, December 2015 (PDF 705kb). “The document set out: -The survey findings and digital leaders’ views on current position on digital skills and how needs are … Continue reading
The World Economic Forum has released a report entitled, Deep shift : technology tipping points and societal impact (PDF 2.8MB). The report presents the findings of a survey of experts and executives who were asked to identify when a number of technological … Continue reading
The 2015 Waseda – IAC International E-Government Ranking Survey (PDF 2.6MB) has been released. The report, undertaken by the Institute of e-Government at Waseda University, Tokyo in cooperation with the International Academy of COP (IAC), placed Singapore in first place. … Continue reading
Deloitte University Press have published a report entitled, The journey to government’s digital transformation (PDF 2.6MB). Authored by William Eggers and Joel Bellman, the report presents the findings of a global survey. The report then identifies: -“the characteristics of public … Continue reading
The Australian Digital Transformation Office has published the document, Report : Transformation Index Monitor Baseline. The report details the findings of a survey of Australians and small and microbusinesses regarding government digital service delivery.
Deloitte UK have released a report entitled, The ascent of digital : understanding and accelerating the public sector’s evolution (PDF 740KB). The report presents the findings of a survey of local and central government leaders and identifies a number of issues … Continue reading