Tag Archives: Surveys

US report examines access to technology for low income families

The report, Opportunity for all? technology and learning in low income families (PDF 650kb), presents the findings of a survey which examined inequalities of lower-income children and families in relation to Internet access and use of technology.

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DWP releases Claimant Service and Experience Survey report

The Department of Work and Pensions (DWP) has released the report, DWP Claimant Service and Experience Survey 2014/15 (PDF 1.6MB). “The survey’s key objectives are: to capture claimants’ views and experiences of DWP’s service delivery from claimants fi(or their representatives) … Continue reading

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American Customer Satisfaction Survey Federal Government 2015 Survey results released

The American Customer Satisfaction Survey (ACSI) 2015 report (PDF 890kb) has found that citizen satisfaction with government services has declined for the third consecutive year.  

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US survey of federal government managers examines the route to customer-centric service

A report entitled, The path to customer-centric service : a candid survey of federal managers (PDF 2.8MB) presents the finding of a survey undertaken by the Government Business Council (GBC) and Deloitte.

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UK NAO releases findings of survey which examined the digital skills gap in government

The National Audit Office (NAO) has released the report, The digital skills gap in government, December 2015 (PDF 705kb). “The document set out: -The survey findings and digital leaders’ views on current position on digital skills and how needs are … Continue reading

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World Economic Forum report released on technology and society

The World Economic Forum has released a report entitled, Deep shift : technology tipping points and societal impact (PDF 2.8MB). The report presents the findings of a survey of experts and executives who were asked to identify when a number of technological … Continue reading

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International E-government ranking survey report released

The 2015 Waseda – IAC International E-Government Ranking Survey (PDF 2.6MB) has been released. The report, undertaken by the Institute of e-Government at Waseda University, Tokyo in cooperation with the International Academy of COP (IAC), placed Singapore in first place. … Continue reading

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New report on government’s digital transformation published by Deloitte

Deloitte University Press have published a report entitled, The journey to government’s digital transformation (PDF 2.6MB). Authored by William Eggers and Joel Bellman, the report presents the findings of a global survey. The report then identifies: -“the characteristics of public … Continue reading

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DTO publishes results of Digital Transformation Perceptions Survey

The Australian Digital Transformation Office has published the document, Report : Transformation Index Monitor Baseline. The report details the findings of a survey of Australians and small and microbusinesses regarding government digital service delivery.

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Deloitte UK releases report on the evolution of digital in the public sector

Deloitte UK have released a report entitled, The ascent of digital : understanding and accelerating the public sector’s evolution (PDF 740KB). The report presents the findings of a survey of local and central government leaders and identifies a number of issues … Continue reading

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