Tag Archives: Social media

Paper discussing social media research

The paper, The Road to Representivity, “argues that whilst social media platforms offer powerful new ways of understanding society, they are often researched poorly, with little examination of the extent to which insights are representative of social media users or … Continue reading

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OECD report on social media use by governments

The OCED has released a report, Social Media Use by Governments. “Focusing on government institutions, as opposed to personalities, this report examines how social media is being used to deliver better public services and to create more open policy processes.”

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Compendium of 2015 global digital statistics released

The report, Digital, social and mobile in 2015 : a compendium of global digital statistics , has been released by We Are Social.

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Blog post on social media risks

A post by John Wheeler on the Gartner Blog, entitled, Why Social Media Risks Are Skyrocketing and What You Can Do to Protect Your Company, states “So, the real question for business and IT leaders today is “what can you … Continue reading

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UK Guidance consultation document on social media and customer communications

The Financial Conduct Authority has released a guidance consultation document entitled, Social media and customer communications: The FCA’s supervisory approach to financial promotions in social media.  “The statement set out in chapter 2 of this Guidance Consultation is intended to … Continue reading

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US report on engaging citizens using social media

The IBM Centre for the Business of Government has released a report entitled, Participatory Budgeting: Ten Actions to Engage Citizens via Social Media (PDF 1.15mb). This report notes that “the use of social media in the participatory budgeting process holds … Continue reading

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Blog post provides tips for engaging customers through social media

Jessie Kwak has posted a blog post on Govloop entitled, 10 tips to humanize your agency’s social media.  This post provides 10 tips to assist in “engaging with each of your customers on an individual, personal level.”  They include, Have … Continue reading

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Article examines use of social media tools in social care

The Guardian article, Social care meets social media – what’s holding the sector back?, outlines the benefits of using social media tools in the delivery of social care services.

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US Federal Social Media Community of Practice event posted on Youtube

The event, US Federal #Social gov : 2 years of smashing silos + elevating citizen services with social media has been posted on YouTube. Organised by the US Federal Social Media Community of Practice (SocialGov) the video features a number … Continue reading

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Latest Yellow Social Media report published

The latest  Yellow social media report  (PDF 5.3mb) has been released. Amongst its findings the report found that, “only 9% of social users engage with government on social services.”

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