Tag Archives: Public Sector

UK Local Government Association releases interim evaluation report for the Digital Experts Programme

The Local Government Association (LGA) in the United Kingdom has released the report, The Digital Experts Programme : an interim evaluation (PDF 530kb). The report documents lessons learnt from an initiative designed to, “recognise the opportunities offered by digital tools, … Continue reading

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The Digital Economy and Society Index (DESI) results for 2016 released

The Digital Economy and Society Index (DESI) results for 2016 have been released by the European Commission. “The Digital Economy and Society Index (DESI) is a composite index that summarises relevant indicators on Europe’s digital performance and tracks the evolution … Continue reading

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Western Australia releases new government ICT strategy

The Government of Western Australia have released, Digital WA : Western Australian Government ICT Strategy 2016-2020. The strategy, “provides a comprehensive vision and roadmap for government ICT in Western Australia.”  

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Article discusses role of design thinking in the creation of user-centric services

The article, Four things you should know about design-thinking, discusses the importance of design thinking for government and provides some examples of how it is being applied by governments.

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European Commission released toolkit for development of customer satisfaction measurement systems

The European Commission have released a, Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems (PDF 3.1MB). The toolkit, “is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer … Continue reading

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DWP releases report on fraud and error in the benefit system

The UK Department for Work and Pensions has released the report, Fraud and error in the benefit system : background information and methodology (PDF 360kb). The report provides, “estimates of fraud and error levels in the benefit system in Great … Continue reading

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Productivity Commission releases draft reporting framework for reporting on what works to improve service outcomes

The Productivity Commission has released a draft paper entitled, Proposed framework for reporting on ‘what works’ to improve service outcomes. (PDF 370kb). “The proposed reporting framework is intended to provide a practical approach to identify from existing research what works to … Continue reading

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Cabinet Office releases Ethical Science Data Framework

The Cabinet Office in the United Kingdom have released a Data Science Ethical Framework (PDF 9MB). The framework, “is intended to give civil servants guidance on conducting data science projects, and the confidence to innovate with data.” The Minister for … Continue reading

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GOV.UK Verify to go live

The article, Flagship GOV.UK Verify service set to go live — but GDS vows no “big bang” disruption, discusses the fact that the Gov.UK Verify has passed its service assessment and in on track to go live. The purpose of … Continue reading

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UK NAO releases audit report examines HM Revenue and Customs digital strategy

The National Audit Office (NAO) report, The quality of service for personal taxpayers (PDF 520kb). The findings of the report which examined the rollout of the digital strategy include the fact that, “HMRC … misjudged the cumulative impact of its complex … Continue reading

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