Tag Archives: New South Wales

Audit Office of New South Wales releases report on Service NSW

The New South Wales Audit Office has released the report, Realising the benefits of the Service NSW initiative (PDF 3.9MB).  The report found that the current benefits realisation approach for the SNSW initiative is not as effective as it could … Continue reading

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NSW Government releases final update to ICT strategy

The NSW Government has released the document, Digital + 2016 : Government ICT Strategy final update (PDF 1.9MB). This document is the final update to the 2012 ICT strategy and, “includes work in key areas such as customer service, procurement … Continue reading

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Multicultural NSW launches online community profile facility

Multicultural NSW has released new Community Profile facility. The site, “provides a range of information on the culturally diverse population of New South Wales. Using data from the 2011 and 2006 Census, it details key social and economic characteristics of … Continue reading

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Service NSW begins work on plan for digital drivers’ licences

The article, NSW digital drivers license scheme faces obstacles, reports on comments made by Glen King, Chief Executive Officer, Service NSW at a recent meeting of the Trans-Tasman Business Circle in Sydney about the challenges involved in introducing digital drivers’ … Continue reading

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NDS releases report on language services

National Disability Services (NDS) have released the report, Everyone counts: why language services matter (PDF 1.3MB). The report, “is the end result of a process that aimed to investigate how disability services in NSW currently support people from CALD backgrounds … Continue reading

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NSW state government allocates funding to digital initiatives in budget

The ZDNet article, NSW keeps the purse open to fund digital plans, outlines some of the funding for digital initiatives in the NSW state government budget delivered on 23 June, 2015.

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NSW Minister for Finance and Services discusses digital service delivery

In an article published recently in the Canberra Times entitled, Digital nirvana a while away yet, NSW Minister Dominic Perrottet laments, the NSW Minister for Finance and Services discusses the gap between the present state of service delivery and, “digital … Continue reading

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Service NSW waiting times can now be viewed in real time

In the news item, Service NSW launches que waiting time app, the Minister for Finance, Services and Property Dominic Perrottet, ” announced that customers can now view the current waiting time at each Service NSW centre in real time.”

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Thesis examines integration and innovation in aged care organisations

A recently published PhD thesis by Laurel Hixon entitled, Integration and innovation in aged care organisations : three studies in New South Wales (2.4MB) aims to examine, “both the factors associated with adoption of integrated aged care delivery structures and, … Continue reading

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NSW government commits to introduction of digital driver’s licenses if re-elected

The article, Drivers promised smartphone licenses in NSW, recently published in GovernmentNews discusses a commitment by the New South Wales government to introduce a digital licensing scheme if re-elected.

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