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Tag Archives: Local government
UK Local Government Association releases interim evaluation report for the Digital Experts Programme
The Local Government Association (LGA) in the United Kingdom has released the report, The Digital Experts Programme : an interim evaluation (PDF 530kb). The report documents lessons learnt from an initiative designed to, “recognise the opportunities offered by digital tools, … Continue reading
UK parliamentary briefing paper issued on alternative models of service delivery in local government
The House of Commons Library has released a briefing paper entitled, Local government : alternative models of service delivery (PDF 705kb). The paper, “provides an introduction to some of the alternative approaches being used by local authorities. These include the … Continue reading
A post on the Harvard Business Review blog, How local governments are using technology to serve citizens better, identifies five key factors involved in innovative service delivery.
The Centre for Local Government, University of Technology, Sydney has published the report, The experiences and perceptions of refugees of local government services and support, focusing on African refugees (PDF 710kb). The report, “has three central aims … to outline the … Continue reading
The Local Government Association (LGA) in the United Kingdom have published four related report on the topic on public service transformation using digital tools. The reports are: –Delivering better local online transactional services (PDF 530kb) –Transforming local services through digital (PDF … Continue reading
Blogpost examines digitising local government services and includes a blueprint for digital connectivity
A recent Public Service Transformation blogpost entitled, Digitising government: disruptive thinking and opportunities for better local services includes a draft Digital Connectivity Blueprint (PDF 280kb)
The Guardian article, How the Internet of Things could revolutionalise council services, discusses the impact of the Internet of Things on local services. The article references a recent report published by the Government Office for Science in the United Kingdom entitled, The … Continue reading
In the media release, Kiama Municipal Council leading the way in digital service delivery, NICTA and Kiama Municipal Council announce a pilot of a digital service kiosk to access local government services.
The UK Department for Communities and Local Government has released the report entitled, Local Digital Today 2014 (PDF, 1.46MB). The report provides: “Updated research on local authority progress since 2013 in using digital services and technologies to both improve local public … Continue reading
The Welsh government has released a white paper entitled, Reforming local government : power to local people (PDF 560kb). The paper sets out proposals for reform in a number of areas including service performance.