Tag Archives: Local government

UK Local Government Association releases interim evaluation report for the Digital Experts Programme

The Local Government Association (LGA) in the United Kingdom has released the report, The Digital Experts Programme : an interim evaluation (PDF 530kb). The report documents lessons learnt from an initiative designed to, “recognise the opportunities offered by digital tools, … Continue reading

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UK parliamentary briefing paper issued on alternative models of service delivery in local government

The House of Commons Library has released a briefing paper entitled, Local government : alternative models of service delivery (PDF 705kb). The paper, “provides an introduction to some of the alternative approaches being used by local authorities. These include the … Continue reading

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HBR blog post provides examples of local government technological use for service improvement

A post on the Harvard Business Review blog, How local governments are using technology to serve citizens better, identifies five key factors involved in innovative service delivery.

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Australian report investigates refugees experiences and perceptions of local government services

The Centre for Local Government, University of Technology,  Sydney has published the report, The experiences and perceptions of refugees of local government services and support, focusing on African refugees (PDF 710kb). The report, “has three central aims …  to outline the … Continue reading

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UK Local Government Association releases reports on digital service transformation

The Local Government Association (LGA) in the United Kingdom have published four related report on the topic on public service transformation using digital tools. The reports are: –Delivering better local online transactional services (PDF 530kb) –Transforming local services through digital (PDF … Continue reading

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Blogpost examines digitising local government services and includes a blueprint for digital connectivity

A recent Public Service Transformation blogpost entitled, Digitising government: disruptive thinking and opportunities for better local services includes a draft Digital Connectivity Blueprint (PDF 280kb)

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Guardian article discusses the impact of the Internet of Things on council services

The Guardian article, How the Internet of Things could revolutionalise council services, discusses the impact of the Internet of Things on local services. The article references a recent report published by the Government Office for Science in the United Kingdom entitled, The … Continue reading

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Pilot of a local government digital service counter

In the media release, Kiama Municipal Council leading the way in digital service delivery, NICTA and Kiama Municipal Council announce a pilot of a digital service kiosk to access local government services.

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UK Government releases report on local government attitudes to digital services and technologies

The UK Department for Communities and Local Government has released the report entitled, Local Digital Today 2014 (PDF, 1.46MB). The report provides: “Updated research on local authority progress since 2013 in using digital services and technologies to both improve local public … Continue reading

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Welsh government releases white paper on local government reform

The Welsh government has released a white paper entitled, Reforming local government : power to local people (PDF 560kb). The paper sets out proposals for reform in a number of areas including service performance.

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