Search Service Delivery in Government
Service Delivery in GovernmentAboriginal and Torres Strait Islander people Australia Canada Case studies Children Customer experience Data Department of Human Services Digital divide Digital inclusion Disabilities Disability services Egovernment Employment Error and Fraud Evaluation Families Health Homelessness Housing Information and Communications Technology Information and Data Management Innovation Internet Law and Legislation Local government Mental health Mobile New South Wales New Zealand Open Government Privacy Public administration Public Sector Seniors Service delivery Social media Statistics Surveys United Kingdom United States Universal Credit Vulnerable welfare Youth
Tag Archives: Innovation
The IBM Center for the Business of Government has published a blog post, Making innovation labs work, which identifies factors which increase the likelihood of success. The post includes links to related information.
The US government has released the document, A strategy for American innovation (PDF 1.3MB). The paper, authored by the National Economic Council and the Office of Science and Technology Policy includes discussion on more effective digital service delivery.
The article, Why 18F concentrates on changing culture, discusses how cultural change is important for driving innovation in service delivery initiatives.
The Guardian article, Brighton: the seaside resort that wants to be the smartest digital city in England, discusses Brighton’s new Digital Catapult Centre which aims to use digital innovation, in part, to create better services.
An IBM Centre for the Business of Government report, Using innovation and technology to improve city services (PDF 4.2MB), authored by, Sherri R. Greenberg, discusses case studies of a number of United States cities which have delivered service improvements to residents … Continue reading
The United Nations Department of Economic and Social Affairs has published a report entitled, Good Practices and Innovations in Public Governance: United Nations Public Service Awards Winners, 2012-2013 (PDF 11.95mb). “This publication provides an overview of 145 successful innovations in governance and … Continue reading
UK charity, Nesta has published a report entitled, i-teams : the teams and funds making innovation happen in governments round the world (PDF 3.1mb). The report profiles twenty established i-teams, including the Behavioural Insights Team in the United Kingdom and … Continue reading
The Insitute of Public Administration Australia (IPAA) has released the report, Shaping the future through co-creation (PDF 6.4kb). The report aims to, “stimulate debate and assist in identifying important barriers and capability gaps in public sector. It is also to raise … Continue reading
The Government Technology article, 5 trends driving the future of human services, identified five key trends for human services organisations. The Australian Department of Human Services was mentioned as adapting innovative service delivery practices from other service delivery industries.