Tag Archives: Innovation

Blog post identifies factors for successful innovation labs

The IBM Center for the Business of Government has published a blog post, Making innovation labs work, which identifies factors which increase the likelihood of success. The post includes links to related information.

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US government releases a strategy for innovation

The US government has released the document, A strategy for American innovation (PDF 1.3MB). The paper, authored by the National Economic Council and the Office of Science and Technology Policy includes discussion on more effective digital service delivery.  

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Article discusses importance of addressing culture in digital service initiatives

The article, Why 18F concentrates on changing culture, discusses how cultural change is important for driving innovation in service delivery initiatives.

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SSA launches 10 year service delivery plan

The United States Social Security Administration (SSA) has published Vision 2025 (PDF 3.1MB). The document outlines how the SSA will in future deliver, improved customer experience, exceptional employees and an innovative organisation.

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Brighton case study on digital innovation

The Guardian article, Brighton: the seaside resort that wants to be the smartest digital city in England, discusses Brighton’s new Digital Catapult Centre which aims to use digital innovation,  in part,  to create better services.

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New IBM report examines use of innovation and technology for city service improvement

An IBM Centre for the Business of Government report, Using innovation and technology to improve city services (PDF 4.2MB), authored by, Sherri R. Greenberg, discusses case studies of a number of United States cities which have delivered service improvements to residents … Continue reading

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UN paper on Public Service Awards Winners

The United Nations Department of Economic and Social Affairs has published a report entitled, Good Practices and Innovations in Public Governance: United Nations Public Service Awards Winners, 2012-2013 (PDF 11.95mb). “This publication provides an overview of 145 successful innovations in governance and … Continue reading

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Nesta report profiles i-teams and innovation

UK charity, Nesta has published a report entitled, i-teams : the teams and funds making innovation happen in governments round the world (PDF 3.1mb). The report profiles twenty established i-teams, including the Behavioural Insights Team in the United Kingdom and … Continue reading

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IPAA releases report on public sector innovation

The Insitute of Public Administration Australia (IPAA) has released the report, Shaping the future through co-creation (PDF 6.4kb). The report aims to, “stimulate debate and assist in identifying important barriers and capability gaps in public sector. It is also to raise … Continue reading

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Article examines 5 trends driving the future of human services

The Government Technology article, 5 trends driving the future of human services, identified five key trends for human services organisations. The Australian Department of Human Services was mentioned as adapting innovative service delivery practices from other service delivery industries.

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