Tag Archives: Employment

European Commission released toolkit for development of customer satisfaction measurement systems

The European Commission have released a, Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems (PDF 3.1MB). The toolkit, “is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer … Continue reading

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Brotherhood of St Laurence publishes report on Victorian Work and Learning Centres

The Brotherhood of St Laurence has published the report, What’s the difference? : jobseeker perspectives on employment assistance. Insights from Victoria’s Work and Learning Centres (PDF 730kb). The report, “illustrates the challenges faced by jobseekers navigating today’s labour market” and … Continue reading

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New report examines labour force partipation in the UK of those aged 50 and over

The International Longevity Centre – UK has released the report, The missing million : pathways back into employment (PDF 390kb). The report, “examines the paths that older people take as they seek re-employment, shedding light on these journeys and identifying … Continue reading

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Australian report evaluates JSA quality standards pilot

The Department of Employment has released a report entitled, JSA Quality Standards Pilot: Evaluation Report (PDF 2.10 MB). “Feedback from industry and contract management activity suggested that the existing KPI 3 Quality Framework used to assess Provider performance does not … Continue reading

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Uk thinktank releases report on the Work Programme

Uk thinktank, Policy Exchange have released a report entitled, Work 2.0 : helping the hardest to help : targeted assistance, inventives and the Work Programme (PDF 2.4mb). The report, “provides a blueprint for how the Work Programme should be improved, … Continue reading

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UK thinktank proposes reform of Jobcentres

The UK thinktank, Policy Exchange, has published the report, Joined up welfare : the next steps for personalisation (PDF 1.1mb).  The mutualisation of employment services was one of a number of recommendations contained within the report.

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UK NAO releases report on The Work Programme

The National Audit Office (NAO) in the United Kingdom has issued the report, The Work Programme (PDF 470kb). The Department for Work and Pensions is responsible for The Work Programme, “the government’s scheme to help long-term unemployed people to find … Continue reading

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New Canadian report examines employment services accessibility for specialised populations

The BC Centre for Employment Excellence has released the report, Accessible services for specialized populations in one-stop employment models : learning from other jurisdictions (PDF 1.6mb). “The BC Centre for Employment Excellence presented a webinar on May 21, 2014 on … Continue reading

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New paper examines economic vulnerability in Australia

The paper, Economic vulnerability in Australia, 2002-2012 : an employment perspective (PDF 500kb) has been released. “The paper, focuses on one aspect of disadvantage in regions, namely, economic vulnerability, using a series of simple indicators of labour market change over a … Continue reading

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European Commission releases paper on blended service delivery for jobseekers

The European Commission has published a paper entitled, Blended service delivery for jobseekers (PDF 1.1mb). The “report contains a (summarised) comparison of the blended service delivery strategies and implementations of different PES (public employment services) organisations. The study is a … Continue reading

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