Tag Archives: Department of Human Services

ANAO report released on the administration of the Financial Information Service

The Australian National Audit Office (ANAO) has released the report, Administration of the Financial Information Service (PDF 1.8MB). The objective of the audit was to, “assess the effectiveness of the Department of Human Services’ administration of the Financial Information Service … Continue reading

Posted in Service Delivery | Tagged , , , | Comments Off on ANAO report released on the administration of the Financial Information Service

Australian Commonwealth Ombudsman releases report on Income Maintenance Periods and Special Benefit

The Commonwealth Ombudsman has released the report, Income Maintenance Periods and Special Benefits (PDF 490kb). The report examined the “administration of Income Maintenance Periods and Special Benefit by the Department of Human Services’ Centrelink program and the policy instructions for … Continue reading

Posted in Uncategorized | Tagged , , , , | Comments Off on Australian Commonwealth Ombudsman releases report on Income Maintenance Periods and Special Benefit

ANAO report released on Disability Support Pension

The Australian National Audit Office (ANAO) has released the report, Qualifying for the Disability Support Pension (PDF 2.3MB). The audit objective was to “assess the Department of Social Security (DSS) and Department of Human Services (DHS) administration of Disability Support Pension (DSP) … Continue reading

Posted in Welfare | Tagged , , , , , | Comments Off on ANAO report released on Disability Support Pension

Australian Department of Human Services establishes taskforce to target welfare fraud

The Minister for Human Services, The Hon Stuart Robert MP has issued the media release, Taskforce Integrity zeroes in on welfare fraud, which discusses the establishment of a new taskforce designed to target non-compliance and fraud.

Posted in Error and Fraud | Tagged , , | Comments Off on Australian Department of Human Services establishes taskforce to target welfare fraud

Australian Department of Human Services engages in collaboration to improve literacy

The Australian Department of Human Services (DHS) has issued the media release, Human Services collaborates with 26TEN to promote literacy, outlining the rollout of a program in Tasmania.

Posted in Service Delivery | Tagged , , , , , , | Comments Off on Australian Department of Human Services engages in collaboration to improve literacy

DHS media release discusses use of Auslan videoconferencing

The Australian Department of Human Services media release, Auslan videoconferencing a sign of the times at DHS, discusses a recent project between the department and Deaf Services Queensland designed to, “to break down barriers in service delivery for deaf Australians.”

Posted in Service Delivery | Tagged , , , | Comments Off on DHS media release discusses use of Auslan videoconferencing

Former Minister for Human Services announces commencement of procurement for new welfare ICT system

In a media release entitled, Procurement begins for new welfare ICT system, the former Minister for Human Services, Senator the Hon Marise Payne, “announced that her department is now seeking Requests for Expressions of Interest from the ICT industry to … Continue reading

Posted in Information and Communications Technology | Tagged , , , , | Comments Off on Former Minister for Human Services announces commencement of procurement for new welfare ICT system

New Australian Commonwealth Ombudsman follow-up report on DHS Centrelink service delivery complaints

The Australian Commonwealth Ombudsman has released the report, One year on from the Centrelink Service Delivery Report : a report on the Department of Human Services’ implementation of the Ombudsman’s recommendations. (PDF 940kb) The report, report “found that while the … Continue reading

Posted in Service Delivery | Tagged , , | Comments Off on New Australian Commonwealth Ombudsman follow-up report on DHS Centrelink service delivery complaints

Article interviews Australian Department of Human Services Secretary on digital service improvement

An article entitled, Taking government to the people, (PDF 180kb) recently published in Citizen Today interviews departmental secretary, Kathryn Campbell about the Department of Human Services digital service transformation initiatives.

Posted in Service Delivery | Tagged , , , | Comments Off on Article interviews Australian Department of Human Services Secretary on digital service improvement

DHS Secretary, Kathryn Campbell discusses service delivery reform

In a recent article published in The Mandarin titled, Kathryn Campbell: DHS service delivery reform a success, all things considered, the Secretary of the Australian Department of Human Services discusses the departments service delivery reform project and future plans for … Continue reading

Posted in Service Delivery | Tagged , , , , | Comments Off on DHS Secretary, Kathryn Campbell discusses service delivery reform