Tag Archives: Case studies

Working paper examines success factors for the New Zealand Better Public Service Results reform initiative

The working paper, Case studies for collaborating for better public services, examines the The New Zealand Better Public Service Results reform initiative and, “uses case vignettes selected by public servants … to identify features of successful programmes.”  

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US report examines performance systems for social service programs

The IBM Center for the Business of Government has published the report, Building performance systems for social service programs : case studies in Tennessee (PDF 965kb). “Part 1 of this report examines performance-based contracts and their use by the State … Continue reading

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Report examines personalised service delivery for older people

The report, Connected and coordinated : personalised service delivery for the elderly (PDF 1.5MB) produced by PriceWaterhouseCoopers (PwC) last year discusses the need for a new service delivery model for older people which features personalisation and,  “offers case examples of … Continue reading

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UK Institute for Government releases report on joined up public services to meet local needs

The Institute for Government has released the report, Joining up public services around local, citizen needs : perennial challenges and insights on how to tackle them (PDF 1.5MB). The report, “reviews the existing literature on joining up public services. It … Continue reading

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US report released on digitisation of human services

KPMG in conjunction with Forbes Insights have published a report entitled, Digitizing human services : field notes and forecasts from the front lines of government’s technological transformation (PDF 3.1MB). “In addition to highlighting over a dozen case studies that span … Continue reading

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Blog post discusses co-design and the vulnerable

A Power to Persuade blog post entitled, Seeing like a citizen : is co-design the best way to support vulnerable people?, examines the strengths and weaknesses of the co-design methodology in relation to social exclusion using two case studies from … Continue reading

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Blog post examines use of social labs to improve public services

The Knowledge Exchange blog post, Social labs … tackling social problems through collaboration and design, examines the use of social labs, described as, “platforms for addressing complex social challenges”, and their use by the public sector. The article includes links … Continue reading

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New Accenture reports examine digital government

Two new reports from Accenture, Federal IT and digital government : stretch your boundaries. Succeeding in the “We Economy” (PDF 795kb) and Digital at depth (4.9MB), discuss how digital technologies can transform government.  

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Blogpost examines what customer service experience lessons government can learn from Disney

In a recent IBM Center for the Business of Government post entitled, Transforming government like Disney?, John Kamensky examines the difficulty of transformation in the federal government by outlining the case study of the “magic band” initiative by Disney.

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New IBM report examines use of innovation and technology for city service improvement

An IBM Centre for the Business of Government report, Using innovation and technology to improve city services (PDF 4.2MB), authored by, Sherri R. Greenberg, discusses case studies of a number of United States cities which have delivered service improvements to residents … Continue reading

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