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Tag Archives: Case studies
Working paper examines success factors for the New Zealand Better Public Service Results reform initiative
The working paper, Case studies for collaborating for better public services, examines the The New Zealand Better Public Service Results reform initiative and, “uses case vignettes selected by public servants … to identify features of successful programmes.”
The report, Connected and coordinated : personalised service delivery for the elderly (PDF 1.5MB) produced by PriceWaterhouseCoopers (PwC) last year discusses the need for a new service delivery model for older people which features personalisation and, “offers case examples of … Continue reading
The Institute for Government has released the report, Joining up public services around local, citizen needs : perennial challenges and insights on how to tackle them (PDF 1.5MB). The report, “reviews the existing literature on joining up public services. It … Continue reading
KPMG in conjunction with Forbes Insights have published a report entitled, Digitizing human services : field notes and forecasts from the front lines of government’s technological transformation (PDF 3.1MB). “In addition to highlighting over a dozen case studies that span … Continue reading
A Power to Persuade blog post entitled, Seeing like a citizen : is co-design the best way to support vulnerable people?, examines the strengths and weaknesses of the co-design methodology in relation to social exclusion using two case studies from … Continue reading
Two new reports from Accenture, Federal IT and digital government : stretch your boundaries. Succeeding in the “We Economy” (PDF 795kb) and Digital at depth (4.9MB), discuss how digital technologies can transform government.
In a recent IBM Center for the Business of Government post entitled, Transforming government like Disney?, John Kamensky examines the difficulty of transformation in the federal government by outlining the case study of the “magic band” initiative by Disney.
An IBM Centre for the Business of Government report, Using innovation and technology to improve city services (PDF 4.2MB), authored by, Sherri R. Greenberg, discusses case studies of a number of United States cities which have delivered service improvements to residents … Continue reading