Tag Archives: Canada

Report examines planning for community hubs in Ontario

The report, Minister’s Forums on integrated planning for community hubs (PDF 500kb), presents the results of a stakeholder engagement forum designed to, “inform how the provincial government can help to better integrate the planning and delivery of services through community … Continue reading

Posted in Service Delivery | Tagged , , , , | Comments Off on Report examines planning for community hubs in Ontario

Article reports on state of Canadian federal government online services

The news article, Federal government lagging on online services, documents warn, reports that, “the federal government is lagging behind both private sector offerings and Canadians’ expectations in online services.”

Posted in Service Delivery | Tagged , , | Comments Off on Article reports on state of Canadian federal government online services

Article discusses service delivery initiatives in Canada

The Canadian Government Executive article, Results, discusses recent initiatives by the Trudeau government in the area of service delivery including the creation of the position Deputy Secretary to the Cabinet (Results and Delivery).

Posted in Service Delivery | Tagged , , | Comments Off on Article discusses service delivery initiatives in Canada

Social Assistance Management System Transition Plan released by Ontario

The Government of Ontario has released the document, The path forward : integrated transition plan, October 2015 (PDF 650kb). This paper was developed in response to a number of recommendations identified in the PricewaterHouseCoopers (PwC) report, Ministry of Community and … Continue reading

Posted in Service Delivery | Tagged , , , | Comments Off on Social Assistance Management System Transition Plan released by Ontario

Ontario government releases review of community hubs

The Ontario government has released the report, Building the evidence base: the foundation for a strong community hub . Undertaken by the Premier’s Community Hubs Framework Advisory Group, this appendix, provides a , “rapid evidence review analysis on community hubs … Continue reading

Posted in Service Delivery | Tagged , , , | Comments Off on Ontario government releases review of community hubs

Citizens First Seven Report prepared for Government of Northwest Territories released

The Canadian Institute of Citizen-Centred Service and Ipsos have published the report, Citizens First 7 : report prepared for NWT (PDF 1.9MB). The report found that, “delivery timeliness” and the “ability to resolve residents’ issues were the drivers with the … Continue reading

Posted in Service Delivery | Tagged , , , | Comments Off on Citizens First Seven Report prepared for Government of Northwest Territories released

Article discusses the importance of putting citizens first when delivering digital government services

The Canadian Government Executive article, Putting citizens first : why is it so hard?, discusses the importance and challenges of designing digital government services around the needs of citizens.

Posted in Service Delivery | Tagged , , | Comments Off on Article discusses the importance of putting citizens first when delivering digital government services

Article discusses findings of Citizens First 7 research findings

The Canadian Government Executive article, Online awareness key to improving government services by Michael Dziong, discusses the findings of the recent Citizens First 7 (CF7) study.

Posted in Service Delivery | Tagged , , | Comments Off on Article discusses findings of Citizens First 7 research findings

Annual report on Canadian public service released

The Twenty-Second Annual Report to the Prime Minister on the Public Service of Canada (PDF 4.5mb) has been released. The report identifies client-focused service delivery as a priority for 2015.

Posted in Public Administration | Tagged , , | Comments Off on Annual report on Canadian public service released

Article examines need for two-factor authentication by government

The Canadian Executive article, Why government needs the future of two factor authentication, discusses two-factor authentication (2FA) which the author believes is the future of cybersecurity for government.

Posted in Information and Communications Technology | Tagged , , , | Comments Off on Article examines need for two-factor authentication by government