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Tag Archives: Canada
The report, Minister’s Forums on integrated planning for community hubs (PDF 500kb), presents the results of a stakeholder engagement forum designed to, “inform how the provincial government can help to better integrate the planning and delivery of services through community … Continue reading
The news article, Federal government lagging on online services, documents warn, reports that, “the federal government is lagging behind both private sector offerings and Canadians’ expectations in online services.”
The Canadian Government Executive article, Results, discusses recent initiatives by the Trudeau government in the area of service delivery including the creation of the position Deputy Secretary to the Cabinet (Results and Delivery).
The Government of Ontario has released the document, The path forward : integrated transition plan, October 2015 (PDF 650kb). This paper was developed in response to a number of recommendations identified in the PricewaterHouseCoopers (PwC) report, Ministry of Community and … Continue reading
The Ontario government has released the report, Building the evidence base: the foundation for a strong community hub . Undertaken by the Premier’s Community Hubs Framework Advisory Group, this appendix, provides a , “rapid evidence review analysis on community hubs … Continue reading
The Canadian Institute of Citizen-Centred Service and Ipsos have published the report, Citizens First 7 : report prepared for NWT (PDF 1.9MB). The report found that, “delivery timeliness” and the “ability to resolve residents’ issues were the drivers with the … Continue reading
Article discusses the importance of putting citizens first when delivering digital government services
The Canadian Government Executive article, Putting citizens first : why is it so hard?, discusses the importance and challenges of designing digital government services around the needs of citizens.
The Canadian Government Executive article, Online awareness key to improving government services by Michael Dziong, discusses the findings of the recent Citizens First 7 (CF7) study.
The Twenty-Second Annual Report to the Prime Minister on the Public Service of Canada (PDF 4.5mb) has been released. The report identifies client-focused service delivery as a priority for 2015.
The Canadian Executive article, Why government needs the future of two factor authentication, discusses two-factor authentication (2FA) which the author believes is the future of cybersecurity for government.