The Digital Economy and Society Index (DESI) results for 2016 released

The Digital Economy and Society Index (DESI) results for 2016 have been released by the European Commission. “The Digital Economy and Society Index (DESI) is a composite index that summarises relevant indicators on Europe’s digital performance and tracks the evolution of EU member states in digital competitiveness.”

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Western Australia releases new government ICT strategy

The Government of Western Australia have released, Digital WA : Western Australian Government ICT Strategy 2016-2020. The strategy, “provides a comprehensive vision and roadmap for government ICT in Western Australia.”

 

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Article examines out-come based contracting for human services

The article, Outcome-based contracting for human services, (PDF 180kb) examines the evidence of the effect of government-funded outcome-based contracts in public human services.

 

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Article discusses role of design thinking in the creation of user-centric services

The article, Four things you should know about design-thinking, discusses the importance of design thinking for government and provides some examples of how it is being applied by governments.

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European Commission released toolkit for development of customer satisfaction measurement systems

The European Commission have released a, Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems (PDF 3.1MB). The toolkit, “is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.”

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DWP releases report on fraud and error in the benefit system

The UK Department for Work and Pensions has released the report, Fraud and error in the benefit system : background information and methodology (PDF 360kb). The report provides, “estimates of fraud and error levels in the benefit system in Great Britain.”

 

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Productivity Commission releases draft reporting framework for reporting on what works to improve service outcomes

The Productivity Commission has released a draft paper entitled, Proposed framework for reporting on ‘what works’ to improve service outcomes. (PDF 370kb). “The proposed reporting framework is intended to provide a practical approach to identify from existing research what works to improve service outcomes in the areas covered by the Steering Committee’s performance monitoring report, the Report on Government Services (RoGS).” Feedback on the paper will be accepted to Thursday 14 July 2016.

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Cabinet Office releases Ethical Science Data Framework

The Cabinet Office in the United Kingdom have released a Data Science Ethical Framework (PDF 9MB). The framework, “is intended to give civil servants guidance on conducting data science projects, and the confidence to innovate with data.” The Minister for the Cabinet Office, Matt Hancock gave a speech at the launch of the framework, Data Science Ethical Framework launch: Matt Hancock speech.

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GOV.UK Verify to go live

The article, Flagship GOV.UK Verify service set to go live — but GDS vows no “big bang” disruption, discusses the fact that the Gov.UK Verify has passed its service assessment and in on track to go live. The purpose of the service is to, “cut out face-to-face verification work for departments, by allowing citizens to prove who they are online just once — and then use that identity across a range of government services.”

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Local Government Digital Service Standard released in the UK

The Local Government Digital Service Standard, has been released in the United Kingdom. The purpose of the standard is to, “suggest a common approach for local authorities to deliver good quality, user centered, value for money digital services”

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