Category Archives: Service Delivery

Blog post discusses competition and choice in public service provision

The London School of Economics blog post, Vulnerable consumers and public services – can competition and switching reduce inequalities?, “assesses the consequences of market competition for vulnerable consumers.”

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Brotherhood of St Laurence report examines consumer directed care

The report, Adjusting to consumer directed care : the experience of Brotherhood of St Laurence community aged care service users (PDF 790kb), found that for a number of service users who experience social and economic disadvantage the transition to consumer … Continue reading

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Report examines evidence-based decision making and service delivery

The working paper, Towards a model of evidence-informed decision making and service delivery (PDF 500kb), proposes, “a nine-step evidence-based decision-making framework.” “This service framework is generic, in that it can be used by an individual practitioner or team working with … Continue reading

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Digital innovation in Norway

The OECD insight blog post, Digital innovation, what does it really mean ,written by Paul Chaffey, State Secretary in the Norwegian Ministry of Local Government and Modernisation, outlines some of the digital innovation measures currently being undertaken by the Norwegian … Continue reading

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Victorian Government to explore use of social impact bonds

The Victorian Treasurer has issued a media release entitled, Exploring innovative ways to tackle social issues. “As outlined in the Victorian Budget 2016/17, the Labor Government will examine Social Impact Bonds as a way to introduce, develop and test new … Continue reading

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Bill introduced to extend the US Digital Service

The article, Bill would extend US Digital Service beyond the Obama Administration, discusses the introduction of the U.S. Digital Service Act on May 27 to ensure that the US Digital Service does not automatically cease next year when a new … Continue reading

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The Digital Economy and Society Index (DESI) results for 2016 released

The Digital Economy and Society Index (DESI) results for 2016 have been released by the European Commission. “The Digital Economy and Society Index (DESI) is a composite index that summarises relevant indicators on Europe’s digital performance and tracks the evolution … Continue reading

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Article examines out-come based contracting for human services

The article, Outcome-based contracting for human services, (PDF 180kb) examines the evidence of the effect of government-funded outcome-based contracts in public human services.  

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Article discusses role of design thinking in the creation of user-centric services

The article, Four things you should know about design-thinking, discusses the importance of design thinking for government and provides some examples of how it is being applied by governments.

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European Commission released toolkit for development of customer satisfaction measurement systems

The European Commission have released a, Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems (PDF 3.1MB). The toolkit, “is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer … Continue reading

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