In December 2009, the Australian Government announced the beginning of a major reform agenda to improve the way services are delivered to Australians. This reform is designed to better co-ordinate service delivery to Australians and achieve more efficient and effective outcomes for government.


Service Delivery in Government is an online resource providing easy access to  current information and resources on service delivery. It aims to keep you up to date with issues and trends across all jurisdictions in Australia and with key international developments.

Service Delivery in Government is maintained by the Department of  Social Services Library.


The space will provide  access to select reports, articles, websites, blogs and other relevant information from Australia and around the globe. There will be an emphasis on government service delivery, but you can expect a range of related Gov 2.0 initiatives and best practice in business.

We invite contributions from all departments. Any news or information on service delivery can be included in this space.