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Monthly Archives: June 2016
Please be advised that no new content will be added to the Service Delivery in Government site as from 9 June 2016.
Towards a model of evidence-informed decision making and service delivery (PDF 500kb) Adjusting to consumer directed care : the experience of Brotherhood of St Laurence community aged care service users (PDF 790kb) The Digital Experts Programme : an interim evaluation … Continue reading
The London School of Economics blog post, Vulnerable consumers and public services – can competition and switching reduce inequalities?, “assesses the consequences of market competition for vulnerable consumers.”
The report, Adjusting to consumer directed care : the experience of Brotherhood of St Laurence community aged care service users (PDF 790kb), found that for a number of service users who experience social and economic disadvantage the transition to consumer … Continue reading
The working paper, Towards a model of evidence-informed decision making and service delivery (PDF 500kb), proposes, “a nine-step evidence-based decision-making framework.” “This service framework is generic, in that it can be used by an individual practitioner or team working with … Continue reading
UK Local Government Association releases interim evaluation report for the Digital Experts Programme
The Local Government Association (LGA) in the United Kingdom has released the report, The Digital Experts Programme : an interim evaluation (PDF 530kb). The report documents lessons learnt from an initiative designed to, “recognise the opportunities offered by digital tools, … Continue reading
The OECD insight blog post, Digital innovation, what does it really mean ,written by Paul Chaffey, State Secretary in the Norwegian Ministry of Local Government and Modernisation, outlines some of the digital innovation measures currently being undertaken by the Norwegian … Continue reading
The article, Enterprise technologies to watch in 2016, lists a number of disruptive technologies which may impact organisations in the next 12 months.
The article, Bill would extend US Digital Service beyond the Obama Administration, discusses the introduction of the U.S. Digital Service Act on May 27 to ensure that the US Digital Service does not automatically cease next year when a new … Continue reading