Featured reports

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UK report calls for public service delivery paradigm shift

A report entitled, Markets for good : a new generation of public service reform (PDF 1.2MB) has been released by UK think tank, Reform. The report, authored by, Andrew Haldenby, Richard Harries and Jonty Olliff-Cooper, “calls for a paradigm shift to a modern system of service delivery, and lays out the concrete actions to get there.”

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New UK report examines integrated services for families

A report entitled, Getting it right for families : a review of integrated systems and promising practice in the early years (PDF 1.5mb) has been released by the Early Invervention Foundation (EIF). “This report is part of a programme of work on early years carried out by EIF. It aims to provide practical examples for local partnerships of integrated systems for Early Intervention across health and local authorities from conception to age five. It identifies areas of good and promising practice across different dimensions of integration, primarily drawn from our 20 Pioneering Early Intervention Places (EIPs). It discusses common issues and challenges in implementing integrated systems and illustrates how they are being addressed.”

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Canadian article discusses the potential of BizPal

A recent article entitled, BizPaL and Gov 2.0 : from information to participation, authored by Jeffrey Roy, discusses the potential of BizPal to promote online communication between business and government.

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Article discusses new Forrester report on government customer service

The NextGov article, Federal Customer Experience ‘Downright Bleak’ discusses the results of a recent report undertaken by Forrester.

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E-mental health service online training tools developed

E-mental health training tools are available on the Reachout.com site which are designed to, “cover four essential areas for using e-mental health services in support work with young people.
-The role of online services
-Using online communities in your work
-Using mental health websites and online programs in your work
-Referring to online counselling and treatment services

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Royal Australian and New Zealand College of Psychiatrists releases report on affordability and mental health care

A report entitled, Keeping your head above water : affordability as a barrier to mental health care (PDF 280kb) has been released by the Royal Australian and New Zealand College of Psychiatrists. “This is the first in a series of papers that will examine the barriers to health care for people with mental illness and other physical illnesses, and what can be done to reduce these barriers. This report examines the extent to which cost can be a barrier to care for people with mental illness and other chronic illnesses. This report focuses on the situation in Australia, with another to be developed for New Zealand.”

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NSW government releases discussion paper on social housing

The New South Wales government has released the document, Social housing in NSW : a discussion paper for input and comment (PDF 1.2mb). The government’s “objective for the new social housing system is to provide a safety net for vulnerable people, within the constraint of government funding, built around three pillars:
-A social housing system that provides opportunity and pathways for client independence;
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A social housing system that is fair; and
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A social housing system that is sustainable.
The
paper, “invites input and comment from all stakeholders on the future of the NSW social housing system.”

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Productivity Commission releases report on overcoming Indigenous disadvantage

The Australian Productivity Commission has released the report, Overcoming Indigenous disadvantage. Key indicators 2014. The report, “provides information about outcomes across a range of strategic areas such as early child development, education and training, healthy lives, economic participation, home environment, and safe and supportive communities… [and] examines whether policies and programs are achieving positive outcomes for Indigenous Australians.” Chapter 5 of the report includes discussion of engagement with services by Indigenous Australians.

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UK updates government adult autism strategy

The United Kingdom Department of Health has released a report entitled, Think Autism: Fulfilling and rewarding lives, the strategy for adults with autism in England: an update (PDF 430 KB). “‘Think Autism’ has a new focus on building communities that are more aware of and accessible to the needs of people with autism. It also looks at promoting innovative local ideas, services or projects that can help people in their communities and how advice and information on services can be better joined up.”

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