Search Service Delivery in Government
Subscribe to EmailSubscribe to get a weekly email notifying you of new posts.
Service Delivery in GovernmentAboriginal and Torres Strait Islander people Australia Canada Case studies Centrelink Children Data Department of Human Services Disabilities Disability services Egovernment Employment Error and Fraud Evaluation Families Federal government Gov 2.0 Health Homelessness Housing Information and Communications Technology Information and Data Management Innovation Internet Law and Legislation Local government Mental health Mobile New South Wales New Zealand Open Government Privacy Public administration Public Sector Seniors Service delivery Social media Statistics Surveys United Kingdom United States Universal Credit Vulnerable welfare Youth
The Telegraph article, Digital by default : why digital government can’t wait, reviews the progress of the UK government’s digital transformation strategy and measures to assist digital inclusion. It includes an interview with Mike Bracken, the Executive Director of Digital in the Cabinet Office. In a related article, Government bureaucracy ‘insanely arrogant’ says digital boss, Mike Bracken discusses the need for digital services to be accessible to citizens.
The Minister for Human Services, Senator the Hon Marise Payne, has issued a media release entitled, New online service hits 100000 claims. The media release discusses how Newstart Allowance and Parenting Payment have been added to the list of payments whichmay be claimed online by customers.
Mission Australia have released a report entitled, From homelessness to sustained housing : MISHA research report 2010-2013 (PDF 2.4mb). The report, “provides findings on a research study undertaken in relation to the MISHA project over its first three years of operation.” The Michael’s Intensive Supported Housing Accord (MISHA) model, “is based on a Housing First approach which is a recent and successful policy response from the US that aims to reduce chronic homelessness.”
The news story, Innovative lab helps government provide improved digital services, reports on the new Government Digital Service (GDS) user research lab and how it is assisting in the development of improved digital services.
The National Society for the Prevention of Cruelty to Children Scotland (NSPCC) and Barnado’s Scotland have released a report entitled, Challenges to the frontline : supporting families with multiple adversities in a time of austerity (PDF 2mb). The report, “investigates how the challenges of welfare reform and austerity policies are affecting work with vulnerable families in Scotland.”
The Australian Communications and Media Authority (ACMA) has released a research snapshot entitled, Regional Australia in the digital economy. The research showed that there had been an increase in internet and mobile phone usage in regional Australia.
In an IBM Centre for the Business of Government blog post entitled, The “-Stat” Movement turns twenty, the author, John M. Kamensky, discusses a new book, The PerformanceStat potential : a leadership strategy for producing results , authored byRobert Behn, from the Harvard Kennedy School. The book concludes that the PerformanceStat leadership strategy, broadly defined as, “a leadership strategy that is designed to achieve specific public purposes”, does improve performance when implemented thoughfully by an organisation,
The Minister for Human Services, Senator the Hon Marise Payne and the Minister for Communications, Senator the Hon Malcolm Turnbull MP, have issued a media release entitled, Access to digital mail moves foward. The media release discusses, “a partnership between Australia Post and the Department of Human Services trialling digital mail delivery.”
The House of Commons, Committee of Public Accounts report, Major Projects Authority (PDF 145kb) was released on 16 July, 2014. The report included the following statement, “We are particlularly concerned that the decision to award a ‘reset’ rating to the Universal Credit project was an attempt to keep information secret and prevent scrutiny, ” and included a reccommendation to publish project data more frequently. The Guardian article, Spending watchdog accuses DWP of hiding universal credit’s failings, reviews the findings of the committee in the report.