Featured reports

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Paper examines citizen co-production in Australia

A paper authored by John Alford and Sophie Yates, An empirical look at citizen co-production in Australia (PDF 360kb) from the Australian and New Zealand School of Government (ANZSOG), examines the concept of co-production and offers some suggestions on how governments can encourage it.

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Article interviews Australian Department of Human Services Secretary on digital service improvement

An article entitled, Taking government to the people, (PDF 180kb) recently published in Citizen Today interviews departmental secretary, Kathryn Campbell about the Department of Human Services digital service transformation initiatives.

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Blog post provides overview of Estonian digital government iniatives

The Idox blog post, e-Estonia : leading the way on digital government, provides and overview of the Estonian government’s developments toward a “digital-embracing government” and outlines lessons which can be applied to the UK government implementation.

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Blog post discusses the need for modularity when designing Web content

The DigitalGov blog post, The content corner: modular design and structured content, discusses the introduction of the COPE principal, create once and publish everywhere to Web design.

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CAEPR releases paper on Aboriginal and Torres Strait islander peoples

The Centre for Aboriginal Economic Policy Research (CAEPR) has published a paper entitled, The changing Aboriginal and Torres Strait Islander population : evidence from the 2006–11 Australian Census Longitudinal Dataset (PDF 930kb). “The aim of this paper is to use both aggregate and individual (unit record) data from the [Australian Census Longitudinal Dataset] ACLD to analyse the patterns, determinants and outcomes of the change through time in the Indigenous population.”

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UK Government Digital Service blog discusses Common Technology Services

The UK Government Digital Service has recently published a blog post, Common Technology Services: technology is a tool, not a barrier, outlining the reasons for the development of Common Technology Services and outlining where this initiative is up to.

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KPMG Government Institute releases paper on integrated services delivery

The KPMG Government Institute have published the paper, Integrated services delivery : findings the “right doors” for your clients (PDF 260kb).  The paper, the first in a series of three,  examines integrated channel management in the context of state government in the United States.

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DTO publishes results of Digital Transformation Perceptions Survey

The Australian Digital Transformation Office has published the document, Report : Transformation Index Monitor Baseline. The report details the findings of a survey of Australians and small and microbusinesses regarding government digital service delivery.

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DHS Secretary, Kathryn Campbell discusses service delivery reform

In a recent article published in The Mandarin titled, Kathryn Campbell: DHS service delivery reform a success, all things considered, the Secretary of the Australian Department of Human Services discusses the departments service delivery reform project and future plans for service delivery to citizens.

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