The East Gippsland Service Access Working Group have authored a publication entitled, Practical guidelines to improve service accessibility for families (PDF 670kb). The publication contains eleven strategies and actions designed to improve service access.
The report, Rebuilding shattered lives : the final report (PDF 2.5mb) contains a number of reccommendations related to the provision of women who are homeless or at risk of homelessness.
A new report entitled, A leading digital nation by 2020 : calculating the cost of delivering online skills for all (PDF 870kb), “sets out, for the first time, the investment needed to equip 100% of the adult population in the UK with the Basic Online Skills they need to regularly use the internet for themselves by 2020.” The report estimates the cost of developing basic online skills for the UK population at £875 million.
An article entitled, Australians lead in use of digital govt services discusses the findings of a recent survey undertaken by the Boston Consulting Group. The article, Australians lead world in e-government use: survey also discusses the findings of the survey also discusses the survey results
The Australian Information Industry Association (AIIA) has released the report, SmartICT 2014 (PDF 730kb). The report, “articulates AIIA’s vision for a prosperous Australia, the critical role of digital technology and the ICT industry in achieving that vision, identifies current and potential impediments and suggests priority areas for action – for Government and for industry.” Chapter 5 of the report includes discussion of the use of digital technology by government for the delivery of services.
The National Audit Office (NAO) has released the report, Personal Independence Payment : early progress (PDF 370kb). The report examined, “how the Department has introduced Personal Independence Payment up to the end of October 2013 compared with its plans in May 2013.” Consideration was given to the Department’s:
“-aims for Personal Independence Payment (Part One)
-progress against plans (Part Two); and
-identification and management of risks (Part Three)”
An article published on The Guardian public service delivery hub entitled, How government can engage with citizens online – expert views contains advice from experts on how governments should undertake citizen engagement.
The media release, Performance excellence process receives national award discusses the recent award given to the New Brunswick provincial government for the implementation of a performance excellence process which has, “improved public service at a lower cost.” Further information about the performance excellence process can be found on the website of the Executive Council of New Brunswick.
An article on the South Australian state government website entitled, Creating a service excellence culture for the public sector outlines a new project which, “will result in the creation of a Charter of Public Service Guarantee.”