Featured reports

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Paper examines violence against women in Australian Indigenous communities

The report, Existing knowledge, practice and responses to violence against women in Australian Indigenous communities : state of knowledge paper (PDF 5MB) has been published by Australia’s National Research Organisation for Women’s Safety. The paper, authored by Anna Tolsen and Ray Lovett, includes a section on service access barriers.

 

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American Customer Satisfaction Survey Federal Government 2015 Survey results released

The American Customer Satisfaction Survey (ACSI) 2015 report (PDF 890kb) has found that citizen satisfaction with government services has declined for the third consecutive year.

 

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Commonwealth Ombudsman report examines administration of income management for vulnerable youth

The Commonwealth Ombudsman report, Administration of income management for vulnerable youth (PDF 6MB) has been released. The report identified issues related to the administration of vulnerable youth income management by the Department of Human Services.

 

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IPPR report examines pathways in and out of unsupported accommodation

The Institute for Public Policy Research in the UK have produced the report, Nowhere fast : the journey in and out of unsupported temporary accommodation (PDF 5MB). The report provides examples of how changes to policy and service provision can provide more effective interventions.

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APSC releases Learning from failure report

The Australian Public Service Commission (APSC) has released the report, Learning from failure (PDF 8.5MB). The report presents the results of an independent review of government led by Peter Shergold designed to examine, “Government processes for the development and implementation of large public programmes and projects, including the roles of ministers and public servants.”

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AIHW releases report examining the relationship between domestic violence and homelessness and specialist homelessness services usage

The Australian Institute of Health and Welfare has released the report, Domestic and family violence and homelessness 2011–12 to 2013–14. The report, “explores for the first time the various characteristics of those people experiencing domestic and family violence who presented to specialist homelessness services in Australia during in the 3-year period from 2011–12 to 2013–14.”

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US Government Accountability Office releases report on Veterans Benefit Administration System

The United States Government Accountability Office (GAO) has issued the report, Veterans Benefit Management System (PDF 335kb). The report provides a summary of, “VA’s progress toward completing the development and implementation of VBMS and (2) the extent to which users report satisfaction with the system.”

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HBR blog post provides examples of local government technological use for service improvement

A post on the Harvard Business Review blog, How local governments are using technology to serve citizens better, identifies five key factors involved in innovative service delivery.

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Department for Work and Pensions introduces new service for British Sign Language users

The Department for Work and Pensions in the United Kingdom has issued the press release, DWP services more accessible thanks to new British Sign Language pilot. The press release discusses the introduction by the department of a new video relay service  (VRS)  to. “allows users to make BSL interpreted video calls via their tablet, smartphone, computer or laptop.”

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