The 2015 Intergenerational Report contains a section on reform of government service delivery (pp.90-91). Specifically mentioned are reviewing the roles of Commonwealth, State and Territory governments and the better use of technology.
The UK Cabinet Office has released the Digital and technology skills matrix. A spreadsheet to help technical specialists identify the skills needed to work in a digital environment.
The article, Four steps to mobile adoption for human services, by Debora Morris discusses a method for improving awareness and adoption of mobile apps in service delivery.
The Washington Post article, Jeremy Grant: Working to improve the security of online transactions, details a US government initiative to find alternatives to passwords for authenticating online transactions.
The Australian Institute of Health and Welfare has released a report, Hearing health outreach services to Indigenous children and young people in the Northern Territory 2012–13 and 2013–14 (PDF 2.4MB). “This report presents information on ear and hearing outreach services funded by the Department of Health and delivered by the Northern Territory Department of Health between July 2012 and June 2014.”
The European Association of Service Providers for Persons with Disabilities (EASPD) have released a report entitled, Europe 2020 and the European Semester. Bringing wellbeing to all? (PDF 1.8mb) “This report presents EASPD’s views on:
– European policy-making as a whole, and more specifically, how to achieve the Europe 2020 targets
– The essential challenges faced by service providers for persons with disabilities throughout Europe, with particular emphasis on employment, inclusive education and social affairs.”
The Californian Senate Select Committee on Aging and Long-Term Care have released the report, A shattered system : reforming long-term care in California : envisioning an IDEAL long-term care system in California (PDF 12mb). The report includes the identification of a number of policy areas which have a “critical impact on the service delivery system serving older adults and people with disabilities.”
The article, Changing channels : meeting the digital-by-default service imperative, written by Jeffrey Roy and Mike Davis, identifies and discusses the three inter-related dimensions required to, ” understand and successfully leveraging the strategic nexus between a digital-by-default mentality and a channel by design service architecture.”
In a speech delivered to the Institute of Public Administration, New Zealand, Deputy Prime Minister and Minister of Finance, Bill English, outlined some of the government’s recent initiatives regarding service delivery and the social investment approach.