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Article reports on South Korean government call centre, Dasan 120

The article, The future of the government call center as a hub for public information and service, discusses the South Korean government call centre, Dasan 120.

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Article discusses delivery of customised services by South Korean government

The Asia Pacific FutureGov article, South Korea to deliver customised services to citizens by end of 2014, discusses plans by the government of South Korea to delivery customised and automated services to citizens. “South Korea was ranked as having the best e-government in the world, in the United Nations survey published last month.”

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New Zealand government publishes update re Better Public Services initiative

The New Zealand State Services Commission has published updated information related to the Better Public Services initiative.

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UK government releases Government Digital Strategy quarterly report

The UK Government has published the report, Government Digital Strategy: quarterly progress report, July 2014. The report, “describes the work done by departments between April and June 2014 to carry out the Government Digital Strategy.”

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UK Cabinet Office issues press release on success of public service mutuals

The UK Cabinet Office has isssued a press release, Cabinet Office mutuals reach century success, which outlines the success of public sector mutuals. “Public service mutuals are organisations which have left the public sector but continue to deliver public services.”

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UK government publishes response to independent review of jobseekers allowance sanctions

The UK government has published the report, Government’s response to the Independent review of the operation of Jobseeker’s Allowance sanctions validated by the Jobseekers Act 2013 (PDF 270kb). The Independent review of the operation of Jobseeker’s Allowance sanctions validated by the Jobseekers Act 2013 (PDF 570kb) conducted by Matthew Oakley was released in July 2014.

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UK parliamentary committee publishes report on managing debt owed to government

The UK House of Commons Public Accounts Select Committee has published the report, Managing debt owed to central government (PDF 150kb). The report contains a number of recommendations for the improvement of debt management by departments.

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Welsh government publishes report on service delivery

The Welsh government has published the report, Improving public services for people in Wales (PDF 24okb). The report, “sets out a new agenda for improving public services through strengthening democracy and delivery.”

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UK poll examines privacy concerns re personal data

The publication, Privacy and personal data (1.6mb), reports on the findings of a study by IPSOS Mori commissioned by the Joseph Rowntree Reform Trust. The public poll was designed to study public attitudes to privacy and personal data.

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