Featured reports

Posted in Uncategorized | Comments Off on Featured reports

Article examines future trends in citizen engagement

The article, Internet of Things to propel citizen engagement : IDC, discusses recent research undertaken by the International Data Corporation (IDC) which predicts that by 2020, “more than 50% of government agencies with direct citizen engagement missions will direct at least 25% of their programmatic budget to 3rd Platform technologies and [the Internet of Things] IoT.

Posted in Service Delivery | Tagged , , | Comments Off on Article examines future trends in citizen engagement

UK political party proposes Digital Bill of Rights

A recent article in The Conversation, What use would a Digital Bill of Rights be? discusses  a proposal by the Liberal Democrats party to introduce a Digital Bill of Rights in Britain.

Posted in Privacy | Tagged , , , | Comments Off on UK political party proposes Digital Bill of Rights

Article examines government service improvement using a start-up model

The CIO article, Can a startup mentality solve systemic problems with government service delivery?, discusses the recent establishment by the Australian government of the Digital Transformation Office (DTO) and its use of a start-up model.

Posted in Service Delivery | Tagged , , | Comments Off on Article examines government service improvement using a start-up model

New IBM report examines use of innovation and technology for city service improvement

An IBM Centre for the Business of Government report, Using innovation and technology to improve city services (PDF 4.2MB), authored by, Sherri R. Greenberg, discusses case studies of a number of United States cities which have delivered service improvements to residents using innovation and technology.

 

Posted in Service Delivery | Tagged , , , , , | Comments Off on New IBM report examines use of innovation and technology for city service improvement

Five trends driving the future of human services

The Government Technology article, Five trends driving the future of human services, identifies and discusses the following factors which will influence service delivery initiatives. The trends identified are:
“-Non traditional partnerships
-Creative financing models
-Predictive analytics
-Industry leading practices
-Health and human service integration”

Posted in Service Delivery | Tagged , , | Comments Off on Five trends driving the future of human services

Article reports on using payphones to enable wi-fi access in New York City

The Government Technology article, Closing the digital divide with payphones, reports on a new initiative in New York City to, “repurpose thousands of underutilized payphones into hubs that provide both a platform for sensors and a citywide, high-speed Wi-Fi network”, to combat the digital divide.

Posted in Information and Communications Technology | Tagged , , , , | Comments Off on Article reports on using payphones to enable wi-fi access in New York City

UK think tank releases report examining case studies on public sector service delivery

A report entitled, Open public services : better public services (PDF 1.10MB) has been published by think tank, Centreforum. Written by Quentin Maxwell-Jackson, the report, “look[s] at case studies which illustrate what went wrong with both outsourced and in-house service delivery, as well as others which illustrate success.”

 

 

Posted in Service Delivery | Tagged , , , , | Comments Off on UK think tank releases report examining case studies on public sector service delivery

Citizensfirst 7 webinar available on YouTube

The Institute for Citizen Centric Service (ICCS) has published a webinar entitled, Citizensfirst 7 : priorities for service improvement and insights for moving Canadians online which presents the findings from the latest study in this series.

Posted in Service Delivery | Tagged , , | Comments Off on Citizensfirst 7 webinar available on YouTube

UK report released on corporate parenting

A report entitled, Corporate parenting for young people in care : making the difference (PDF 1.7MB) has been released, The report examined the concept of corporate parenting, defined as, “an approach founded on the principle that the local authority, collectively with other relevant services, should have the same aspirations and provide the same kind of care that any good parent would provide for their own children” in 12 local UK authorities. Job Centre Plus and adult mental health services were rated most poorly.

 

Posted in Welfare | Tagged , , , | Comments Off on UK report released on corporate parenting