Announcement

Please be advised that no new content will be added to the Service Delivery in Government site as from 9 June 2016.

 

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Featured reports

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Blog post discusses competition and choice in public service provision

The London School of Economics blog post, Vulnerable consumers and public services – can competition and switching reduce inequalities?, “assesses the consequences of market competition for vulnerable consumers.”

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Brotherhood of St Laurence report examines consumer directed care

The report, Adjusting to consumer directed care : the experience of Brotherhood of St Laurence community aged care service users (PDF 790kb), found that for a number of service users who experience social and economic disadvantage the transition to consumer directed care remains problematical.

 

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Report examines evidence-based decision making and service delivery

The working paper, Towards a model of evidence-informed decision making and service delivery (PDF 500kb), proposes, “a nine-step evidence-based decision-making framework.” “This service framework is generic, in that it can be used by an individual practitioner or team working with a client or family, an agency working with groups of parents or families, a network of services working with a community, or even a government department working with service networks”

 

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UK Local Government Association releases interim evaluation report for the Digital Experts Programme

The Local Government Association (LGA) in the United Kingdom has released the report, The Digital Experts Programme : an interim evaluation (PDF 530kb). The report documents lessons learnt from an initiative designed to, “recognise the opportunities offered by digital tools, technologies and approaches to target and deliver services more effectively, to support remote working and to save money, complementing other work for instance on shared services and demand management.”

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Digital innovation in Norway

The OECD insight blog post, Digital innovation, what does it really mean ,written by Paul Chaffey, State Secretary in the Norwegian Ministry of Local Government and Modernisation, outlines some of the digital innovation measures currently being undertaken by the Norwegian government.

 

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Victorian Government to explore use of social impact bonds

The Victorian Treasurer has issued a media release entitled, Exploring innovative ways to tackle social issues. “As outlined in the Victorian Budget 2016/17, the Labor Government will examine Social Impact Bonds as a way to introduce, develop and test new programs to tackle serious social issues.”

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Article examines enterprise technologies to watch in 2016

The article, Enterprise technologies to watch in 2016, lists a number of disruptive technologies which may impact organisations in the next 12 months.

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Bill introduced to extend the US Digital Service

The article, Bill would extend US Digital Service beyond the Obama Administration, discusses the introduction of the U.S. Digital Service Act on May 27 to ensure that the US Digital Service does not automatically cease next year when a new president takes office.

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