A recent blog post from the Australian Digital Transformation Office (DTO) entitled, Transforming government information, discusses some of the ideas currently under consideration to make Australian government information and services easier to find.
The Canadian Government Executive article, Putting citizens first : why is it so hard?, discusses the importance and challenges of designing digital government services around the needs of citizens.
The National Audit Office (NAO) in the United Kingdom has released the report, Outcome-based payment schemes : government’s use of payment by results (PDF 600kb). The report found that, “without a common source of shared expertise and a strong evidence base, PbR schemes may be poorly designed and implemented, and commissioners are in danger of ‘reinventing the wheel’ for each new scheme.” An accompanying document, Payment by results : analytical framework for decision-makers (PDF 210kb) is, “intended to guide commissioners who are considering using PbR for public service delivery and help them get the best from the PbR model.”
The GCN article, 7 ways to avoid mobile app design failure, outlines seven steps that government agencies can follow to ensure mobile apps are successful.
The article, The causes, costs and consequences of bad government data, recently published in Governing the states and localities, examines the issues caused by poor quality government data.
The article, EU eGovernment Report 2015 shows that online public services in Europe are smart but could be smarter , discusses the findings of the latest European Union eGovernment Benchmark report entitled, Future-proofing government for a digital single market (PDF 5MB). The report, “analyses all the related services offered online for the following 7 life events, namely:
- losing and finding a job,
- starting a business,
- owning a car,
- small claims procedure (i.e. civil litigation for low value claims), and
- regular business operations”
The Minister for the Cabinet Office, The Rt Hon Matthew Hancock, MP has delivered a keynote speech at the National Digital Conference 2015, in which he discussed the importance of simplicity, iteration and transformation in government services.
A new report entitled, Indigenous provisions in the 2015-16 Budget (PDF 780kb) has been authored by Dr Lesley Russell from the Menzies Centre for Health Policy at the University of Sydney. The report includes discussion of budget provisions to the Department of Human Services and the Department of Social Services.
The Australian Government has released the draft discussion paper, Reform of the Federation (PDF 1.8MB). The paper is part of a process designed to inform a, “re-think on how roles and responsibilities within the Federation are designed and allocated to deliver better services for all Australians.”