The report, Existing knowledge, practice and responses to violence against women in Australian Indigenous communities : state of knowledge paper (PDF 5MB) has been published by Australia’s National Research Organisation for Women’s Safety. The paper, authored by Anna Tolsen and Ray Lovett, includes a section on service access barriers.
The American Customer Satisfaction Survey (ACSI) 2015 report (PDF 890kb) has found that citizen satisfaction with government services has declined for the third consecutive year.
The Commonwealth Ombudsman report, Administration of income management for vulnerable youth (PDF 6MB) has been released. The report identified issues related to the administration of vulnerable youth income management by the Department of Human Services.
The Institute for Public Policy Research in the UK have produced the report, Nowhere fast : the journey in and out of unsupported temporary accommodation (PDF 5MB). The report provides examples of how changes to policy and service provision can provide more effective interventions.
The Australian Public Service Commission (APSC) has released the report, Learning from failure (PDF 8.5MB). The report presents the results of an independent review of government led by Peter Shergold designed to examine, “Government processes for the development and implementation of large public programmes and projects, including the roles of ministers and public servants.”
The Australian Institute of Health and Welfare has released the report, Domestic and family violence and homelessness 2011–12 to 2013–14. The report, “explores for the first time the various characteristics of those people experiencing domestic and family violence who presented to specialist homelessness services in Australia during in the 3-year period from 2011–12 to 2013–14.”
The United States Government Accountability Office (GAO) has issued the report, Veterans Benefit Management System (PDF 335kb). The report provides a summary of, “VA’s progress toward completing the development and implementation of VBMS and (2) the extent to which users report satisfaction with the system.”
A post on the Harvard Business Review blog, How local governments are using technology to serve citizens better, identifies five key factors involved in innovative service delivery.
The Department for Work and Pensions in the United Kingdom has issued the press release, DWP services more accessible thanks to new British Sign Language pilot. The press release discusses the introduction by the department of a new video relay service (VRS) to. “allows users to make BSL interpreted video calls via their tablet, smartphone, computer or laptop.”