Final update to Service Delivery in Government for 2014

No new content will be added to Service Delivery in  Government until February 2015. The Department of Social Services Library staff wish all readers a safe and happy Christmas and New Year.

Posted in Uncategorized | Comments Off

Featured reports

Posted in Uncategorized | Comments Off

New issues paper on roles and responsibilities in health released

An issues paper entitled, Roles and responsibilities in health (890 kb) has been added to the Reform of the Federation White Paper website. The issues paper, “lays out the development of Australia’s health care arrangements since Federation, outlines the pressures on current arrangements, and canvasses questions about how the current split of roles and responsibilities between the Commonwealth and the States and Territories could be changed to alleviate some of the pressures and lead to improved health for Australians.”

Posted in Service Delivery | Tagged , , | Comments Off

New issues paper on roles and responsibilities in housing and homelessness released

An issues paper entitled, Roles and responsibilities in housing and homelessness (PDF 930kb) has been added to the Reform of the Federation White Paper website. The issues paper, “traces the evolution of Commonwealth and State and Territory involvement in housing assistance and homelessness services, examines pressures on current services and sets out questions to guide consideration of reform options.”

Posted in Service Delivery | Tagged , , , | Comments Off

Deloitte releases paper on contestability

Deloitte have released an insights paper entitled, Contestability : a new era in service delivery reform (PDF 2.7MB). The paper discusses some of the terminology and, “identifies some of the possible challenges and their implications to help prioritise the most appropriate option” re service delivery.

Posted in Service Delivery | Tagged , | Comments Off

Australian Community Sector Survey 2014 released

The Australian Council of Social Service (ACOSS) has released the Australian Community Sector Survey 2014 (PDF 990kb). “In the wake of recent proposed and enacted changes to a range of social policies in Australia, and in line with ACOSS’ strategic focus on income support and employment policy and housing and homelessness, three groups of service users were chosen  as the focus of the survey: young, unemployed people, sole parents and older unemployed people.”

Posted in Uncategorized | Tagged , , | Comments Off

2014 Indigenous Expenditure Report released

The Productivity Commission has released the 2014 Indigenous Expenditure Report (PDF 830kb). The report, “presents estimates of expenditure by all governments on both Indigenous specific and mainstream services to Aboriginal and Torres Strait Islander Australians. The estimates are broadly aligned to the COAG Closing the Gap building blocks.”

 

Posted in Service Delivery | Tagged , , | Comments Off

Government Accountability Office releases report on SSA disability benefits administration

The Government Accountability Office (GAO) has released a report entitled, SSA disability benefits : enhanced policies and management focus needed to address potential physician-assisted fraud (PDF 1.7MB). “GAO reviewed (1) how well SSA’s policies and procedures are designed and implemented to detect and prevent physician-assisted fraud, and (2) the steps SSA is taking to improve its ability to prevent physician-assisted fraud.”

 

Posted in Error and Fraud | Tagged , , , , | Comments Off

UK Minister for the Cabinet delivers opening speech at the D5 Summit

The UK Minister for the Cabinet, Francies Maude has delivered the D5 London Opening Speech at the innaugural D5 Summit in which he discusses the UK government’s experience of digital service delivery.

Posted in Service Delivery | Tagged , , | Comments Off

UK Minister for the Cabinet Office delivers speech on efficiency and reform

The UK Minister for the Cabinet Office, Francis Maude has recently given a speech entitled, Efficiency and reform : the next chapter.  In the speech he discusses the five themes which underpin the reforms, including looser control over delivery of services and the move to digital deliveyr.

Posted in Service Delivery | Tagged , , , | Comments Off