The article, Internet of Things to propel citizen engagement : IDC, discusses recent research undertaken by the International Data Corporation (IDC) which predicts that by 2020, “more than 50% of government agencies with direct citizen engagement missions will direct at least 25% of their programmatic budget to 3rd Platform technologies and [the Internet of Things] IoT.
A recent article in The Conversation, What use would a Digital Bill of Rights be? discusses a proposal by the Liberal Democrats party to introduce a Digital Bill of Rights in Britain.
The CIO article, Can a startup mentality solve systemic problems with government service delivery?, discusses the recent establishment by the Australian government of the Digital Transformation Office (DTO) and its use of a start-up model.
An IBM Centre for the Business of Government report, Using innovation and technology to improve city services (PDF 4.2MB), authored by, Sherri R. Greenberg, discusses case studies of a number of United States cities which have delivered service improvements to residents using innovation and technology.
The Government Technology article, Five trends driving the future of human services, identifies and discusses the following factors which will influence service delivery initiatives. The trends identified are:
“-Non traditional partnerships
-Creative financing models
-Industry leading practices
-Health and human service integration”
The Government Technology article, Closing the digital divide with payphones, reports on a new initiative in New York City to, “repurpose thousands of underutilized payphones into hubs that provide both a platform for sensors and a citywide, high-speed Wi-Fi network”, to combat the digital divide.
A report entitled, Open public services : better public services (PDF 1.10MB) has been published by think tank, Centreforum. Written by Quentin Maxwell-Jackson, the report, “look[s] at case studies which illustrate what went wrong with both outsourced and in-house service delivery, as well as others which illustrate success.”
The Institute for Citizen Centric Service (ICCS) has published a webinar entitled, Citizensfirst 7 : priorities for service improvement and insights for moving Canadians online which presents the findings from the latest study in this series.
A report entitled, Corporate parenting for young people in care : making the difference (PDF 1.7MB) has been released, The report examined the concept of corporate parenting, defined as, “an approach founded on the principle that the local authority, collectively with other relevant services, should have the same aspirations and provide the same kind of care that any good parent would provide for their own children” in 12 local UK authorities. Job Centre Plus and adult mental health services were rated most poorly.